Shipping policy

Shipping Policy

At ReBerth Health & Skincare, we strive to process and ship all orders in a timely and transparent manner. Please review the following shipping policy to understand how and when your order will be fulfilled.

Order Processing

  • Processing Time:
    All orders are processed within 3–10 business days, excluding weekends and holidays. Processing time includes order verification, quality checks, and packaging.

  • High-Volume Periods:
    During promotions, sales, or holidays, processing times may be extended. We appreciate your patience during these periods.

  • Order Changes:
    Once an order has been submitted, it cannot be modified or canceled after processing has begun. Please ensure all order details are accurate at checkout.

Shipping & Tracking

  • Shipping Confirmation:
    Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.

  • Delivery Time:
    Delivery times vary based on location, shipping method selected, and carrier performance. Estimated delivery dates are not guaranteed.

Shipping Delays & Responsibility

  • Carrier Delays:
    ReBerth Health & Skincare is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

  • Incorrect Address:
    Customers are responsible for providing accurate and complete shipping information. We are not liable for delays, lost packages, or delivery failures resulting from incorrect or incomplete addresses.

  • Customs & International Shipments (if applicable):
    International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

Lost, Stolen, or Missing Packages

  • Carrier Claims:
    Once a package has been marked as delivered by the carrier, ReBerth Health & Skincare is not responsible for lost or stolen packages.

  • Filing a Claim:
    Any lost or stolen package must be reported and claimed directly with the shipping carrier using the provided tracking information.

  • Customer Support Assistance:
    While we are unable to replace or refund lost or stolen packages, we are happy to assist by providing carrier details or documentation needed to file a claim.

Policy Acceptance

By placing an order with ReBerth Health & Skincare, you acknowledge and agree to this Shipping Policy.